Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, unworn, with all original tags attached, and in their original packaging. Proof of purchase is also required.

To initiate a return, please contact us at meliswarg@gmail.com. If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.

If you have any questions regarding returns, you can always contact us at meliswarg@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, sale items, and gift cards.

We also cannot accept returns on items that are perishable, hazardous materials, or flammable liquids or gases.

If you are unsure whether your item is eligible for return, please contact us before placing your request.

Exchanges

The fastest way to get the item you want is to request a return for your current item. Once the return is approved, you can place a new order for the replacement.

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

To be eligible, items must be unused, unworn, with tags attached, and in their original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at meliswarg@gmail.com.